Potion & Twig headquarters
6840 W. 70th St. Shreveport, LA 71129
(Warehouse only, Please order online)
The Sienna Smart Diffuser comes with a 90 day warranty. If you are having any problems with your device, please contact us. We’ll do our best to help you. However, if we are unable to resolve your issue, we will replace your diffuser.
We design all of our aromas using high-quality essential oils and safe synthetic ingredients while meeting compliance for use by the “International Fragrance Association” (IFRA).
The Sienna Aroma Diffuser converts high-quality fragrance oils into a micro-mist that is distributed using the air-flow of your room.
Here are two things to consider to get the most from your Sienna.
1. Ensure that the location of your diffuser has adequate air-flow. You must have good airflow to grab the scent and move it around the room.
2. You may need to increase the “Grade” or “Working Time” of the diffuser. Turn the diffuser up and make it run more often. If you are still having trouble smelling your aromas, please reach out to us directly by email HERE. We are happy to help.
When the Sienna is properly placed, in a room with an open floor plan, you can easily scent from between 500-1000 sq. ft. Sienna uses the airflow of your room to uniformly move the micro-mist around your space. Keep in mind, that ceiling height, room partitions and other things that vary airflow may hinder how well your Sienna will cover. If you are not happy with the coverage, move the Sienna to another outlet.
Absolutely. However, they must be used as directed. Our oils are free of harmful VOCs and when properly diffused leave no residue on surfaces. Just remember to always keep your diffuser upright to ensure you do not spill any oil. Spilled oil must be cleaned immediately with soap and water.
WE UNDERSTAND THAT SOMETIMES YOU MAY FEEL THE NEED TO RETURN AN ITEM. BEFORE DOING SO, PLEASE TAKE A MOMENT TO ACQUAINT YOURSELF WITH OUR RETURN POLICY:
An item must be returned within 30 days of purchase.
Open aroma bottles are non-returnable and non-refundable.
Any item that has been opened and/or used is non-returnable and non-refundable.
Damaged devices are non-returnable and/or non-refundable.
There is a 15% restocking fee on ALL items being returned.
Return payments will be issued AFTER items have been received and reviewed for inspection by our customer service team.
The customer is responsible for returning the product within the 30 day policy.
Payment will be reissued in the form it was received.